How to Build Positive Relationships with Hospital Staff as a Doula

Being a doula means walking into different birth environments, often alongside hospital staff who may not know you or fully understand your role. While most interactions are smooth, there are times when tension can arise. Building positive relationships with hospital staff isn’t just beneficial for you—it can profoundly impact your client's experience.

Here are key strategies to foster trust, respect, and teamwork during births:

1. Approach with Kindness and Humility

Hospital staff work long shifts in high-pressure environments. When you enter the space, introduce yourself with warmth and humility. A simple, “Hi, I’m [Your Name], the doula supporting [Client Name] today. Let me know if there’s anything I can do to help the process go smoothly,” can set the tone for a collaborative experience.

2. Focus on the Client, Not the Conflict

If you encounter a staff member who seems dismissive or resistant, redirect your attention to your client. Your primary role is to ensure your doula client feels supported and calm. Avoid engaging in negative energy. Often, your quiet, steady presence can ease tensions naturally.

3. Keep Communication Clear and Brief

When communicating with nurses, doctors, or midwives, be concise and direct. Avoid repeating yourself unnecessarily. For example, instead of asking multiple times about pain relief options, you might say, “Just to clarify, the options available right now are [list options], correct?” This keeps conversations professional and efficient. Encouraging communication between your client or their partner and staff can be even more effective. "Would you like more clarity about what options your nurse or doctor would suggest in this situation?"

4. Read the Room

Pay attention to the energy and workload in the room. If the staff are handling an emergency or seem overwhelmed, step back and give space. Sometimes the best way to build rapport is by demonstrating awareness of the environment and respecting boundaries.

5. Remember—It’s Not Personal

Even if you feel dismissed or ignored, remind yourself that the staff’s response isn’t necessarily about you. Birth environments can be unpredictable, and frustrations are often situational. Continue to provide unwavering support to your client, knowing that your presence is valued by the one who matters most.

By fostering mutual respect and focusing on teamwork, you’ll create smoother, more positive experiences for everyone involved in the birth process.